Known issues and support
Known issues
The following issues have been identified in Nexus MFT 4.2.0. Where applicable, workarounds or information about upcoming fixes are also provided.
| Issue | Workaround or detail |
|---|---|
| Agent latency: Edge Agents deployed on ARM-based architectures may experience a 10 ms increase in handshake latency. | — |
| Browser file limits: The drag-and-drop upload feature in the Web Client is limited to 2 GB per file in Safari. | Use the Upload button for larger files. |
| SMTP relay: Some O365 SMTP relays may require an explicit StartTLS configuration. | Toggle StartTLS manually in Settings. |
If you encounter additional problems not listed above, report them through the support portal or contact your system administrator for further assistance.
Feedback and support
We value user feedback and provide multiple support channels to ensure a positive experience with Nexus MFT 4.2.0. Use the following resources for assistance, reporting issues, or sharing suggestions:
- In-app feedback form: Submit comments, feature requests, or bug reports directly through the feedback module within the Nexus MFT interface.
- Support portal: Access troubleshooting guides, FAQs, and raise support tickets for technical issues on the Nexus MFT Support Portal.
- Email support: For critical or unresolved issues, contact our technical support team at support@nexusmft.com.
- User forums: Join the community forums to share best practices, discuss enhancements, and connect with other Nexus MFT users.
- Product updates: Stay informed about future releases, maintenance schedules, and planned improvements by subscribing to our product newsletter (settings available in your profile).
Your input helps us continuously improve Nexus MFT. We encourage you to report any concerns or suggestions so we can better support your organization's needs.