Known issues and support
Known issues
The following issues have been identified in CloudSuite CRM 3.12.0. Where applicable, workarounds or information about upcoming fixes are also provided.
| Issue | Workaround or status |
|---|---|
| Intermittent delays in real-time dashboard collaboration may occur for users with high-latency or unstable internet connections. | Performance improvements are in development for a future release. |
| Merge tags in legacy email templates might display as placeholders in certain configurations. | Scheduled to be addressed in patch release 3.12.1. |
| Some third-party plugin icons may not appear correctly due to an ongoing CDN migration. | Visual issue only. It does not affect plugin functionality. |
| File uploads larger than 500 MB can sometimes time out on slower network connections. | For critical uploads, use a stable, high-speed connection or split files as a temporary workaround. |
| Occasional notification misfires on mobile devices have been reported when switching frequently between networks. | Log out and back in to restore notifications if needed. |
If you encounter additional problems not listed above, report them through the support portal or contact your system administrator for further assistance.
Feedback and support
We value user feedback and provide multiple support channels to ensure a positive experience with CloudSuite CRM 3.12.0. Use the following resources for assistance, reporting issues, or sharing suggestions:
- In-app feedback form: Submit comments, feature requests, or bug reports directly through the feedback module within the CloudSuite CRM interface.
- Support portal: Access troubleshooting guides, FAQs, and raise support tickets for technical issues on the CloudSuite CRM Support Portal.
- Email support: For critical or unresolved issues, contact our technical support team at support@cloudsuitecrm.com.
- User forums: Join the community forums to share best practices, discuss enhancements, and connect with other CloudSuite CRM users.
- Product updates: Stay informed about future releases, maintenance schedules, and planned improvements by subscribing to our product newsletter (settings available in your profile).
Your input helps us continuously improve CloudSuite CRM. We encourage you to report any concerns or suggestions so we can better support your organization's needs.